Owner Responsiveness

Renters consistently emphasize the importance of the owner's responsiveness and support. Positive feedback highlights owners who were 'quick to respond and fix the issue,' or 'respoind immediatley' when problems arose. Many renters described their interactions as involving 'great service,' being 'very helpful,' and making the 'whole process' or 'renting... a breeze.' The ability of the owners to be accessible and resolve concerns efficiently is a key factor in renter satisfaction, while difficulties reaching them were noted as a 'stressful' experience.

Vehicle Condition

The overall physical and functional condition of the rental vehicle is a critical aspect for renters. Reviews frequently mention significant issues such as a 'surprise flood in the camper,' 'disappointed by condition of the trailer' with a 'broken weld' on a step and a 'loose and wobbly' handle. Other complaints included a 'very loose' kitchen faucet, a 'broken' bathroom door, and a 'master toilet wouldn’t flush' due to a 'kinked disposal hose.' These details underscore the need for the RV to be well-maintained and in proper working order to ensure a smooth rental experience.