Mercedes Sprinter KC

Let me start off by saying this RV got us all the way to Florida and back. It performed its main function. Everything else is bad. For starters, when we went to pick up the RV Hector had just gotten back from an auto parts store to diagnose the engine light. He said the diagnosis wouldn't effect our trip but the engine light would stay on (which it did our entire trip). When showing us how to turn on the generator he struggled to get it to work for about 15 minutes. He finally got it turned on and said it would work. The generator DID NOT WORK our entire trip. We were unable to use any of the amenities and my children had to be hot in the back at times because the only working AC in the front would completely stop working for hours at a time. Awful. Hector also tried to say we damaged the hood which we disproved because I had taken pictures of my own that showed the hood looking just like that when we went to pick it up. I will attach the picture he claimed he took of the RV just before we left with it. The orange sticker at the top of the windshield was not there. I can only assume this was an old photo from when they replaced the windshield he tried to pass off as a recent photo? Other issues: blown speakers -generator does not work -back is very hot without the additional ac unit (which can't work without a generator) -half the cameras do not work -roof vent leaks -cigarette outlet does not work -cosmetically the interior vinyl is peeling everywhere -sliding door handle only works half the time (you have to open it from to inside). Do not recommend at all, please save your money.

The Host canceled this booking 1 day before departure. This is an automated notice.

Hector did an amazing job explaining all the features and benefits. He was super helpful and the vehicle was easy to drive and ran well. It was an excellent experience

Overall, it was a good trip. Here are some things to note about this particular vehicle, that are not on the website. First, the refrigerator will ONLY work when plugged in to a 50 amp plug at a campground. Otherwise, it does not work or stay cool/cold because it is not hooked up to the propane like most other RVs. We hope the refrigerator door will also be fixed so that it stays closed when turning corners. Also take note that only two of the overhead cupboards stay open on their own; we hope those are fixed for the next renter of the van. We often struggled to open the sliding side door from the outside and had to go back inside to open it from the inside. The bed is very comfortable as are the seats. It was easy to drive and maneuver. Also note that each time you fill up the diesel gas tank, you must put in DEF, one box of which was provided by the host, or many truck gas stations have DEF pumps. We didn’t use the toilet or shower because we were at campgrounds on our trip. The microwave works great when the RV is plugged in to a 50 amp plug. We are thankful for the opportunity to try out this Sprintervan and had lots of questions from people along our way asking about it. Ed was an accommodating host, and Hector, who was the main point person, responded promptly to our texts/questions along the route.