Outdoorsy memberPro Dealer since February 2023

Communication

77% response rateTypically responds in less than 6 hours

About The Ride RV

The Ride RV offers an unforgettable journey with exceptional comfort and convenience. Our wide selection of vehicles allows you to choose the perfect ride for your needs while exploring whatever it is that's calling you. Whether you're looking for a short weekend getaway or a cross-country adventure, we have the right vehicle to match your itinerary. Renters are sure to appreciate our top-notch customer service, as well as the safety features that come standard on all of our vehicles. With Ride RV, you can hit the road in style and ease – so why wait? Book your rental today and Enjoy the Ride!

4.3

Outdoorsy memberPro Dealer since February 2023

Communication

77% response rateTypically responds in less than 6 hours

9 RVs available to rent

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Memories made on trips with The Ride RV's RVs

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Nikhil M.

2June 2024

I'm still quite frustrated with my experience so I'll keep this review factual to keep it as unbiased as possible.The day of the walkthrough, we were told this unit's auto-leveling system wasn't functioning. Then it started beeping and wouldn't stop, and we had a minor delay while they disconnected it entirely. The representative insisted it wasn't a big deal, and the only issue we would face is being able to use every bit of the water stored if it wasn't level. We asked about whether it would impact anything like drainage and were assured it wouldn't be a problem. This inaccurate miscommunication is basically what completely ruined our trip.When we got to the festival, the grounds we got had a slight incline forward. No big deal we thought, we can just keep topping off the fresh water because that's what we were told would be affected. We first tried the shower and realized the water was always pooling to one side and refusing to drain until we were ankle deep. We contacted them and asked them what we could do. It was only now that we were told that the leveling would impact how the shower drains and we would have to put some blocks under our wheels to level it out. Information that would have been helpful before we were now surrounded by other festival goers without a lot of room to maneuver. What added to the frustration, was that we were told that we could have been offered a different unit and this never happened.Given we didn't intend to sit ankle deep in dirty water while showering, we unfortunately had to use the paid showers on site. After doing this for a few days, we decided to bite the bullet and just deal with the water pooling at our feet for the convenience of being able to shower in the RV. That's when we noticed the heater wasn't functioning. Later during a phone walk through with them, it turned out the propane was turned off. It still wouldn't work. Then it turned out the switch for the heater was physically taped shut, and that fixed the issue.I don't mind overlooking the heater switch being taped shut (which should have been caught in any pre-delivery inspection ideally) but the communication around the impact of leveling was completely inaccurate at the time we took delivery of the unit. It was only after the fact when we were talking about these issues that they said the leveling could impact multiple aspects, and we should have been offered another unit.As helpful as they tried to be after things went wrong, it couldn't do much to improve our experience. Our negative experience all boils down to a critical function not working, and communication about that issue being poor at the time of delivery. That's reflected in my rating for communication and mechanical. We also weren't able to use the RV for the shower (and for a part of our trip the restroom too) so that reflects our 2-star rating in terms of "value".

John W.

5June 2024

Great experience from start to finish. The pre-rental walkthrough was extremely helpful and the company made themselves available if we needed anything. As newbies this was a great intro into RV’ing.

1 Photo submitted by John W.

Stacy B.

5June 2024

We had a great experience with the Ride RV! Justin was very easy to work with and answered all of our questions. We rented the RV from May 18th to June 9th and made wonderful memories with our family of 4! Everything worked great and we had no issues from booking to return! Thank you Justin and all the staff at the Ride RV!

Eric H.

2June 2024

Cara R.

1June 2024

Tl;dr - A/C will not work in Texas heat for an overnight, RIDE RV will just blame you even when you do it the right way, buy the walk through for $50 since there is zero documentation in the van or in the document they give you with the wrong contact info on itI rented this van for a long weekend in Texas in May, and asked specifically about a/c because I needed it for a medical condition. I was unable to reach them through the phone number, Whatsapp or email (listed on their trip documentation). So two days prior to the trip, I thought maybe I had been scammed. Finally got through to someone by calling where the vans are located (RV storage place) and they gave the new person my information. He said the a/c would work all weekend.The issue: the a/c does not work for longer than 30min-4 hours at a time if it is above 85-90 degrees. It freezes. The first night that was my fault, I was asking too much by setting it at 73 when it was 104 in the van. My RV friends corrected that the next day. I left it off all day and stayed outside. The next night the van said it was 89 and I had it set at 84-86. It kicked off every 30 min. Eventually I put on a fan instead. Worked for a few hours then it also kicked off, even though that was the only thing running. I left the campout early that next day because there was no way even get a cross breeze, the windows have no screens, so I was going to go another night without any sleep.

Clinton C.

5June 2024

It was a great trip. They were very nice to rent from!

3 Photos submitted by Clinton C.

Susan Z.

5May 2024

Racheal and Roy were both a joy! The heat of Memorial Day weekend was no joke and the AC and generator kept up so we were comfortable! I took one of the bunks- hello memory foam bed. Other than a few hiccups (like our tow hitch being locked on and needing to be cut off - Roy to the rescue!) things went smoothly and we had a great holiday weekend. Communication was top notch and I really enjoyed chatting with them as well.

Nick A.

5April 2024

Phenomenal ride and phenomenal service! 10 out of 10. Will definitely rent again!

3 Photos submitted by Nick A.

John S.

5April 2024

We had a great trip around the Austin and San Antonio areas.
The RV drove well, and The Ride RV was very prompt to answer any questions we had.

Bruce P.

5April 2024

Summer W.

5April 2024

Excellent experience . First time RV drivers and they made it seamless from beginning to end. Super communicative and accommodating. RV was like brand new and fully stocked. Would absolutely rent with them again.

GRANT H.

1April 2024

Do not rent from 'The Ride RV' - it is a business, not an individual. They offer a $100 discount if you leave a 5-star review, so you can throw out those. We had a littany of problems, all made worse by the fact that when we left a couple of items in the RV by accident, their cleaning service stole them, and 'The Ride' was no help at all in recovery.- Expired inspection sticker (rental was end of March '24 and inspection expired Feb '24)
- Bathroom trash not emptied from the last renters!
- Fridge lock missing - replaced with flimsy plastic pen
- Windshield covered with bug splats from last rental, and cracked
- Fridge dirty inside
- Closet hanger halfway installed
- Closet panel open - screws on floor
- Bed restraint hook broken
- Oil overfilled warning
- Service needed warning
- Never answered text message during rental

The Ride’s answer

Don't rent from us because we are a business? We offer $100 discounts on any minor charges due after your rental to encourage reviews. we do not and cannot mandate what rating is given. We want everyones true experiences given. We always aim to please and get better. 99.9% of the time there an issue with our RV's is due to user error. For example you said you "may" have left items in the RV, which we quickly acted on by calling our cleaners. You didn't leave anything or we would have returned it as we do with many renters that leave personal belongings behind. Yes, the fridge lock was broken on the previous rental which was one day before your rental. Would you have preferred us to cancel your reservation leaving you high and dry the day of your vacation to get this fixed completely or make it so that it would work temporarily for your trip? Our RVs are all inside of 1 year old. Essentially brand new. RV's are very finicky and it is typical for rough drives or bumpy drives to create a loose screw here and there or for something to be loose. We always try to inspect everything the best we can. All of the RVs have been inspected, the stickers have not all been put on yet. And the RV that you had, had an oil change the week before your trip. As a business we have these things pre scheduled to make sure they are always completed and ready to go. We realize that everything isnt always perfect but we try our best to make things perfect and always make things right. Thank you for your review as it helps us get better for next time.

5 Photos submitted by GRANT H.

Kris M.

5March 2024

This was our first experience driving and staying in an RV and we found this make/model very easy to handle and drive. There was a bit of a learning curve on how to operate things but overall it was intuitive. The RV was well stocked with everything we needed and we found the queen bed surprisingly more comfortable than anticipated. Some constructive feedback: As newbies, we paid for a walkthrough before taking off and it would have been good for the representative to check/advise to make sure all shades are up and the shower, bathroom, and refrigerator door secured properly for travel. When my husband drove off it was quite a surprise to have everything banging and slamming and we later ended up with food flying out of the fridge a few times not knowing how to secure the door. All in all, it did not deter from our fun and we would certainly rent this RV again (esp now that we are pros! :))

Suzanne R.

3March 2024

Good trip
generator intermittently cutout
Ac takes along time to cool half of the vents dont work.

Anthony A.

5March 2024

Sabrina T.

4March 2024

Communication

About The Ride RV

Communication

9 RVs available to rent

Memories made on trips with The Ride RV's RVs

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