Owner Responsiveness/Communication

Renters consistently highlight the host's responsiveness and communication as paramount. Positive experiences note owners who 'quickly responded to questions,' were 'totally helpful, communicative and easy going,' and 'available for any questions... on the road,' even 'on short notice.' Conversely, a negative experience cited a host who 'casually told me that the heater does not work' upon pickup, provided 'very basic instructions,' and later stated 'nothing can be done for the heater,' leading to a very difficult trip. This demonstrates how crucial clear, proactive communication and helpful responses are for a successful rental.

Vehicle Condition

The state and functionality of the RV's amenities are a major concern. One renter faced extreme discomfort because 'the heater does not work' and the 'gas heater did not start,' with 'screws coming out from the ceiling' and 'sink water only trickling,' indicating significant mechanical and structural issues, and that 'the RV is nowhere near to the description or pictures in the listing.' In contrast, positive reviews frequently mention that 'everything worked great,' the RV was 'beautiful, spacious,' 'in great condition and very clean,' and provided 'comfort' and 'safety' for the trip. This shows the critical impact of a well-maintained and accurately described vehicle on the rental experience.