"A.C.E" - 2017 Thor Motor Coach ** Sleeps 9 **

The trip started off well and on a positive note Richard was very communicative throughout the process and showed us the rig for almost 2 hours. It was also very clean. The problems began once we arrived at our campsite as the RV we rented was not in perfect working condition. The previous renter had broken the jacks to level the RV so it was slanted the entire time and could have been unsafe if we were on a steeper hill and we did not sleep well as a result. Also there was an electrical problem in the main cabin that made the lights remain on throughout our entire stay, which kept us up and our baby. The air conditioning broke on the second day and at one point was blowing out hot air during a heatwave. Our trip was so uncomfortable we wanted to come home the second day. And we felt misled because the owner told us the problems with the vehicle would not impact our trip, and they more than did. He did not offer any compensation for our inconveniences and when we made a formal request to ask for compensation from Outdoorsy, he decided to retaliate by going after our security deposit even though he signed off that everything was OK. I don’t like making negative reviews, especially when someone’s livelihood is on the line, but this was by far one of our worst travel experiences and we wish Richard would have handled it better.

We rented this RV for a 3 day festival and had a great time. Every little thing has been thought of (and labeled). Drives great, too! The unit itself was nice and spacious. No mechanical issues or surprises upon pickup. The only thing is the A/C struggled to keep up with the 100 degree heat during the day. Recommend getting more fans for circulation since there’s only one A/C unit. Other than that, we had zero issues and a very smooth experience. Thanks again!

Wonderful RV for a large family. Easy to use and well stocked. Kids had plenty of places to sleep. Nice and clean. Owners are very accommodating and flexible and helped make our first RV rental an easy stress free one

Richard was AMAZING! Answered all my questions prior to arriving, was thorough explaining how everything works once we arrived, even picked my family of 6 up at the airport so we didn't have to Uber to them. Notes throughout the RV on tips/tricks (how to work things) so we didn't have to pull the binder out each time. LOVED the binder, everything was organized to easily find what we needed to know. Definitely would rent this RV again if we make another trip out to the area! This family definitely cares about their business and wants you to enjoy their RV and the state they live in!

Had a great time on our trip to South Dakota via Yellowstone. This motorhome was very comfortable and Richard is a very attentive owner. Any questions were answered within minutes. We are in between motorhomes and decided to rent a class A to make sure it is what we wanted. It drove well and we flat towed our Jeep without any complaints. Thank you Richard and Sharon for allowing us to rent this RV.

We had a wonderful time! The RV was spotless and in perfect working condition. There were 8 of us, 4 adults, 2 medium kids, and 2 small kids, for 3 nights, everyone was comfortable. It was great working with Richard, he helped make our trip great. The RV includes so many extras. Everything worked perfectly. RV was clean and seemed new. Easy to drive and handles mountain passes like a champ. Would definitely rent this RV again.