Unlimited Miles: 2021 Entegra Coach Esteem 30X - Snow White

Mo was outstanding. He was an owner who not only cared but went above and beyond for my family's vacation. I will 100% use him for all further trips to the area. Thank you!!!!

I had a great experience renting from Mo. He was available for any questions any time of the day. RV is a house on wheels and ofcourse there may be things that may not work, so it is important to rent from someone who is responsive and is gret at troubleshooting. The RV is in great shape! It looks and feels new. It was super clean. The fridge cools amazing and the generator worked for hours considering the 110 weather in Las Vegas. My family and I got a chance to built amazing memories. We will rent from Mo again.

extraordinary experience!! Mo's treatment from the beginning was very good, he was clear, patient and gave us good advice for our trip!! He was available all the time and it seems that he is very professional in his work. The RV we rented was our home for several days and it worked perfectly! It's just a matter of paying attention to the instructions and, honestly, it's very comfortable! The refrigerator is spacious and cools quickly. We rarely used the shower because we preferred to bathe in the campground, but it is comfortable and a good size. The unit is very clean and well maintained. Driving it has its challenges if it is the first time, but it is easy to learn and the car responds very well!!! The kitchen is very comfortable and Mo supported us with all the necessary tools such as plates, pans and cutlery, which made it easier for us to use it... The beds are very comfortable and clean and easy to install. 100% recommendable.

We had a trip planned and we’re set to pick up from cruise America, and the RV they tried to give us was horrific. I reached out to MO last minute and he called me and got all the details and saved our trip to Tahoe and our friends wedding we were attending. Mo is simply the best!

Multiple problems with our RV rental. 1. extremely dirty on pick up, (photos attached of dirt on rags used to clean) no broom provided, windows dirty (see pictures). 2. Bed sheet dirty (see picture) 3. When driving RV @ 50mph & above steering wheel shakes (see video). 4. Step into RV does not work. (see pictures) Husband has had previous back surgery. This step is crucial getting in and out of RV. He is using the driver’s door to get in and out of the RV. Myself (passenger) “kinked my left knee getting out of camper without step. I will be having a physician check my knee when we arrive home if knee continues to be an issue. 5. Refrigerator NOT working - have lost all food. Having to buy cooler & ice repeatedly. Having to eat out mostly as unable to prepare meals (added expense). We were told we would have a grill. No grill provided. Sent owner a text message that fridge was not working, his response was "have you tried dry ice?" When we picked up the camper the fridge was warm. He stated he had "just turned it on and sometimes out here in the desert you need to buy dry ice to help keep fridge cool." We did buy the dry ice ($15.00 charge) this did not do anything. **This statement made no sense to us but then again, we don't live in the desert, so we bought the dry ice! 6. Window over table broken (not useable - owner has duct taped window shut). Window over sink not useable as screen is broken and does not stay in so unable to use this window w/out screen due to bugs. (see pictures). We are in the desert and without windows being open it is extremely hot and difficult to sleep. 7. Side door of camper is missing a screen on the door. Also, unable to use. 8. Unable to use RV awning (it has rained) as you'll see it has been "torn off”. When asked about the awning owner stated "for insurance reasons he had to take it off". (see picture of damage where awning was). 9. Shower is not useable! Door has 3 panels of glass that are all off the track. (Very DANGEROUS) When owner was told he stated " I have been waiting for a replacement since COVID”. We are now having to make reservations at multiple campgrounds, so we shower. Another added expense on top of the $4,888.00 we have paid for this RV rental. 10. All outdoor lights are not working. ** We are in day 6 of this horrible vacation. We would have called RV owner, Mo to come take the camper, but due to having to make multiple reservations @ campgrounds last minute, they are non-refundable. To say this is unacceptable is an understatement. We have been planning this trip for quite some time and cannot believe the poor condition of this RV. It is terrible to be taken advantage of. Not only on top of the $4,888.00 for the RV rental we paid for airline tickets to Las Vegas from Boston to rent this RV. The additional costs we have endured do the poor upkeep of this RV is something we did not intend on spending. Mo seems genuine at first but then clearly just takes the money and does not care about his "customers" Please DO NOT rent from him. I promise you it will be nothing but frustrations. I am in contact with OUTDOORSY in hopes of getting a refund. The fact we will have to eat all the reservations both at campgrounds and the dinner costs because we had no food / no fridge /no grill to cook we added that expense of eating out which by they way is not easy as we did not have a car in tow to un hitch to go out. Once the RV was plugged in/electric/septic etc ...to much work all around.