2018 Forest River Rockwood Roo183

Trailer as described! we had wonderful vacations! Thank you!

We rented this trailer to take our two granddaughters (age 10 and 7) camping before they went back to school. Upon meeting our host, he was pleasant and took the time to tell us the workings of the trailer. Upon entering the trailer the host sprayed an air freshener in the trailer, which i didn't think much of until after taking possession of the trailer and setting it up at the campsite. The bathroom had a strong odour of urine. We needed to place air fresheners in the bathroom which helped. Our 7 year old granddaughter said, "Grampa,, it smells worse than the outhouse." We were also asked not to put tissue down the toilet but into a wastebasket nearby as the tissue would be difficult to clean out if system was clogged???????. The awning was ripped in at least two places and was completely stained with dirt or mold (not sure which one). The trailer, itself, was not very clean, especially the windows and cupboards which surprised me as we were charged a cleaning fee as I'm sure the previous renter was (if rented through Outdoorsy) and there was apparently, no cleaning done. All four corner jacks were wobbly and needed to be held in place while being deployed to ensure they would be level, upon lowering. Once we set up at a provincial campsite with no power, water or sewer (dry camping) the biggest problem arose. The one battery on the trailer was either dead, dying or grossly inadequate for a complete and satisfactory use of the trailer. The battery continually lost it's charge and we were left without a working "water pump", 'fridge" "furnace" and "lights",which are all rather necessary. Several times a day we had to hook the trailer to our truck's generator to ensure we could pump water to the toilet, keep food safely in the fridge and ensure the furnace could keep the trailer at a comfortable temperature (60 degrees) during the chilly mountain nights. We also used lanterns for light in the evening. Before bedtime we ensured we charged the battery, again, then shut the fridge off, thinking it would stay cold enough till morning but hoping the battery would retain enough power to run the furnace as required. Although the furnace did come on, a couple of times for a short period, the battery was again dead in the morning. Again we would have to hook the trailer up to the truck and charge it again. This was a regular occurence during our camping adventure. When I discussed the issues ,we were experiencing, with the host (by phone and on the day we returned the trailer he stated that "you shouldn't rely on the battery. It's basically only for the lights." When I stated batteries are required for the pump, fridge and furnace while dry camping, the host said, "I never take it dry camping, we always plug it in." I said we live in Alberta. There are campgrounds all over that are only dry camping and when you rent your trailer you could expect that the renters may be going to one of those sites." I mentioned to the host that, "this trailer should not be in a rental pool due to its poor condition". I also stated that I would be contacting Outdoorsy and putting in a review. I further mentioned that although I paid nearly $1100 to rent a "trailer", I really got nothing more than a "tent". I said that I feel Outdoorsy and he (the host) were equally responsible , for the issues, and I would be requesting a refund. The host basically, nodded, shrugged and offered no comments other than he was sorry. I have added a few pictures but it's not possible to photograph the odour in the bathroom (although there is a picture of the air freshener on top of cabinet) or the fact the battery was completely inadequate. Not a great first impression, at all!!!!!

Walid was awesome to work with, very relaxed. Thorough with his explaination of how to setbup the trailer and the hitch. His responses were very prompt and to the point. I would definitely rebook his trailer in the future! The camper is a brilliant design. We had 4 people sleep very comfortably. We kept the camper dry and it was perfect for having a nice place to sleep. The matresses were very comfortable and we all slept like the dead.

Walid was great to deal with. He was very accommodating.

Absolutely loved our experience!