This was our first time using Outdoorsy so we were a little unsure of what to expect. That being said after searching for the right size pop up trailer to pull with our Subaru Ascent, we found Martin’s ’Starlight’ to be just right fit for our trip. Martin was very responsive to my long list of questions prior to booking. In hindsight, we should have better agreed on how to handle the braking controller needed for this trailer. In the end, Martin really stepped up to get the right braking controller and included it in the rental package that we worked out. Pickup and drop off were really simple and Martin was very flexible and accommodating with the timing of those meetups. The trailer itself is in excellent condition. Handled great on the road. Our Subaru had no issues towing this trailer. We were very comfortable with 3 people sleeping inside the trailer. We were 'dry camping’ so just used the water in the onboard tank and power from the on board battery. Set up and fold down were quite simple. Martin gave me a great how-to when I went to pick up the trailer from him. We would totally rent this trailer again. Hoping to get in lots more camping soon.