Here’s a clearer and more polished version of your review:Our experience with this RV was extremely disappointing. The battery never functioned, which left us without power for the entire trip. We paid for a walkthrough with Jon, but the information he provided was inaccurate. He only demonstrated the RV while it was connected to a power source and misled us about the battery and the battery disconnect feature.As a result, we spent the trip in complete darkness and discomfort since even the basic lights didn’t work. Neither the host nor the technical support team was willing to assist us, forcing us to consult a local RV technician—who confirmed that the guidance we received from the Outdoorsy technician regarding the generator was also incorrect.To make matters worse, we paid $150 for grey and black water cleaning, even though we never used the system. The pump system was non-functional due to the battery issue, making it impossible to use in the first place.Right from the beginning, we faced additional mechanical issues, including a faulty tire pressure sensor and multiple warning indicators on the dashboard. These concerns were barely acknowledged by the host or Outdoorsy’s support team. Driving an RV with unknown dashboard warnings, especially with family and kids onboard, was an incredibly stressful and unsafe experience. Despite our repeated requests, the host refused to even take a call to discuss the problems.When you pay for a walkthrough, we expect accurate information and accountability. Instead, we were misled by Jon about critical features, some of which didn’t work at all unless connected to an external power source. Had we been informed upfront, we wouldn’t have taken the trip at all.This was a terrible experience, and moving forward, I will be much more cautious when renting an RV—ensuring that both the host and the walkthrough provider are honest, transparent, and responsible.
Jonathan’s answer
Hi Vinay,We’re sorry to hear that your experience didn’t meet expectations, but we’d like to clarify a few points for future renters.RV Suitability & Power Expectations – This RV does not come with a generator, and that information was clearly listed in the details before booking. For first-time renters unfamiliar with RV power systems, we strongly encourage researching how different RVs function before selecting a unit. If your travel plans required full power while driving or when off-grid, a generator-equipped unit would have been a better fit.Battery & Walkthrough Accuracy – The RV was provided with a fully functional house battery, as shown in pre-trip photos, and everything was operational during the walkthrough. Upon return, our inspection confirmed that the battery disconnect was left on, which can drain power when not managed correctly. It appears power management may not have been fully understood, leading to the issues you described.Technical Support & Communication – Outdoorsy provides 24/7 roadside assistance and tech support, which we directed you to. RV rentals are not like hotels—there is an expectation that renters will engage in basic troubleshooting and familiarize themselves with how systems work.Late Return & Additional Charges – The RV was GPS-tracked off-site past the 3 PM return cutoff, requiring us to reschedule services. Late return fees are clearly outlined in the rental agreement and were applied accordingly.While we appreciate all renters, our RVs require basic operational knowledge, and we encourage those unfamiliar with RV systems to research and select a unit that matches their needs. Future renters should ensure they understand RV power requirements, especially when booking a unit without a generator.
