Absolutely the worst RV rental experience we have ever had. If I could leave zero stars, I would.The problems started even before we got the RV. We drove halfway to the pickup location, and only at the last minute the host told us the tire was flat and they needed an extra day to replace it. We tried to be understanding and said “okay,” giving them the benefit of the doubt. But what came afterward proved that this host has no business renting out an RV.When we finally got the RV, everything turned into a nightmare.The heater NEVER worked. We froze all night long in the middle of November temperatures. My mom got sick, I got sick — it was physically unbearable. This wasn’t a small inconvenience; this was unsafe, irresponsible, and absolutely unacceptable. No family should be left in freezing weather because a host hands over a vehicle with a non-functioning heating system.Then came the real danger:The RV was not safe to drive. After supposedly replacing the tires, the host clearly did no alignment or balancing, because the RV violently pulled to the left the entire time. We were forced to fight the steering wheel nonstop just to stay on the road. We had multiple moments where we nearly lost control. This is pure negligence and a serious threat to anyone’s safety.To make everything even worse, the engine noise inside the RV was unbelievably loud — to the point that we couldn’t hear each other speak. We couldn’t hear music, we couldn’t even hear our own voices properly. It felt like being trapped inside a malfunctioning machine.This host didn’t just provide a poorly maintained vehicle — they delivered a dangerous, unreliable, and completely unfit RV that put my family’s health and safety at risk. Outdoorsy should seriously reconsider allowing this listing on the platform.Do NOT rent from this host. Save yourself the stress, danger, and ruined plans. No one should experience what we went through.
Maury and Stacey’s answer
We are disappointed to see this review because several statements are not accurate. The heater was tested before and after the trip and worked normally. Propane and batteries were full at pickup. We drove the RV right after the return and found no alignment issues, and our certified mechanic confirmed the RV is safe and performing as expected.The renter compared the sound of a Ford E450 gas engine to his electric Tesla, which is not realistic. The RV operates normally for its class.The RV was returned with paint stains on the countertop and cabinets, and the tanks were not dumped or cleaned. These issues were fully documented, and the fees were applied according to Outdoorsy guidelines. We waived all nightly fees and the prep fee, making no money on this trip. The review appeared only after the renter was held responsible for the condition of the return.We encourage future guests to read our many positive reviews, which reflect the true experience of our RV.
