Richard was a lifesaver! We had a reservation with another owner which fell through due to mechanical issues at the last minute and we were left in Las Vegas (traveled from the East Coast!) with no options - there were no available rv's for rent here on Outdoorsy or another platform for the dates we needed. To make a long story short, we were put in touch with Richard, who was able to squeeze us in, between 2 already-reserved rentals. Our trip looked a bit different, as we were cut short a day on the front end, and had to return a day earlier than our original rental in order fit in, but it was still wonderful! Richard was great to deal with, very attentive, responding right away to any questions we had while we were on the road, and worked with us on the pick up and return times. The only reason I am only giving 4 stars to the Mechanical section is because the overhead bunk was a bit difficult (we chose not to use it, but we still had plenty of sleeping options so it was no big deal) and there was a glitch with the GFCI outlets, but a cheap extension cord took care of that. These things didn't even dampen our fun, but I do want to give honest feedback. We had transportation and housing for our trip and we would rent it again. We are so very grateful that he went the extra mile to squeeze us in and save our vacation - thanks Richard!