Ben was wonderful to work with. He is very responsive to e-mails, questions, and is very accommodating. He went over the camper details thoroughly with my husband upon pick-up and left detailed instructions inside the camper. The camper itself was in very good shape and worked well. We had a few issues with the camper fold out (Murphy) bed. It was rather hard (like sleeping on a board) to sleep on and one person has to sleep next to the front end wall of the camper. This requires the person to crawl over the other person to get out. The hardness of the bed could not be helped as it folds up and any thicker of a mattress would not allow this). My husband ended up sleeping on the bottom bunk bed and I ended up sleeping on the couch. The outlets are not really located in ideal places and I would recommend bringing extension cords. The bunk bed is rather hard to put bedding on (we brought our own bedding) and so was the fold out (murphy) bed. There is no place to hang clothes in the camper. We left all our clothes in the duffle bags and put them on the top bunk bed or below the couch. Ben provided extra paper products (toilet paper, paper plates, salt/pepper, foil, paper towels, etc) which was very generous. We did now shower in the bathroom so have no comment on that, except the bathroom "sink" you would use to wash your hands is located in the shower itself. This is a very nice, like-new camper and everything was in working order; the inside camper arrangements just weren't optimal for us.