It was my, my wife's, and my kid's first time traveling in an RV and it would have been our last if not for the heroics of Yussef the owner. Despite him taking the time to give hands on instruction and my confirmation that I understood everything, I still managed to hit the open road unable to properly operate all the controls. Yussef made himself available through text, phone, and even took the time to FaceTime with me when I was convinced there was issue with the RV. Sadly, my inexperience was found to be the issue more than once, but even still, Yussef remained patient and totally understanding. The rig was awesome once I learned how to operate it, priced really fair when compared to other RV rentals, ran great even through the mountains, and was surprisingly in great condition despite its age. The two week family vacation was saved because of Yussef always making himself available. Thank you to Yussef and staff at Outdoorsy for making it a 5 star trip.