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Memories made on trips with Basecamp RV Rentals LLC's RVs

Derek F.

5October 2023

It was a great trip! Very special experience!

5 Photos submitted by Derek F.

Eric E.

5July 2023

Richard E.

5June 2023

Traveled to the Redwoods. It was so wonderful to have our "home" travel with us. The ride was nice and handling the 20T was fairly nice, except when those north coast winds came along up north!

Nancy G.

5April 2023

As always our experience with base camp was stellar easy pick up easy drop off. Arnold works hard to accommodate your needs. Very easy to work with and the vehicles are always clean and running top notch!!

1 Photo submitted by Nancy G.

Selina L.

5September 2022

Martin C.

5September 2022

Arnold was super helpful and an amazing host!
Car did a great job towing our trailer

John L.

5September 2022

Great experience with a great rental company.

Steve B.

5July 2022

The Airstream was excellent. Very clean. Trailed excellent. Good instructions on how to use. Arnold the owner was very nice and helpful. I just wish it wasn’t, so expensive.

Kim G.

5November 2021

Joshua M.

5October 2021

Great time!

1 Photo submitted by Joshua M.

Emily M.

5October 2021

Lupe was everything we hoped for and more. Arnold/Basecamp was easy to communicate with, and did a great job accommodating our needs (they added a few amenities for us since we were flying across the country for the trip, which was a huge help!). Lupe was clean, easy to drive, and truly felt like our little home away from home.

1 Photo submitted by Emily M.

Matt W.

5September 2021

This is the second time we rented this trailer from Basecamp. The experience was exquisite. The Trailer is in mint condition and is very comfortable. It trailed easily behind my V8 F150. And Arnold at Basecamp was very easy to work with. These guys are great and they have a great trailer. I look forward to coming back and renting it again!

Rachel D.

5August 2021

We had a great time during our trip! Did a long weekend driving around California, Nevada, and Idaho. Lupe was easy to handle, comfortable, and super convenient. The generator broke on us at the end of our trip which was unfortunate but out if anyone’s control. Arnold was very responsive and helpful.

Stephanie S.

4August 2021

We had an overall very good experience renting from basecamp for our two week trip to Yosemite, Grand Canyon and Zion. The van was very clean, new, well equipped, hot showers, exactly what we needed for two people. The only reason for giving four stars was due to experiencing a battery malfunction toward the end of our trip that caused a six hour wait in 115° heat in Las Vegas, needing a jumpstart, and causing us to lose power for the remainder of the trip (no fridge, lights, or running water, etc). While Arnold was very kind helping us we wish there would have been better knowledge of the vehicle to help troubleshoot the issue and also accommodations offered (like not charging for the day lost and not having power for the remainder of the trip) since the issue was not anything we caused. We leave this as a suggestion for improvement overall we would rent from basecamp again still!

Basecamp’s answer

Hello Stephanie,
Thank you for you suggestions and review.
If you recall I mentioned that if it is a manufacturer issue we will be responsible for it and if it was operator error then you would be responsible. As we still don’t know what causes this issue and the technician said they can diagnose the problem until the new batteries arrive. We ask if you can just give us one more day to get a final diagnosed and inspection of the van to determine the cause and resolution. We apologize for the wait and the inconvenience and we do want to make things right with you.
When we spoke when you first had this issues we tried troubleshooting the normal power outage issues but this electrical issues was beyond our knowledge, it was not a normal malfunction. Not even the RV technician know as of yet what cost this. The battery was damaged and disfigured.
Even without knowing he cause of the malfunction, I offered to pay for the replacement of the batteries so there was no delay on your trip after roadside assistance said the chassis batteries where broken if you recall. Thank you for your patience.

5 Photos submitted by Stephanie S.

Jason H.

5August 2021

First time with a camper van. Easy pick up and drop off instructions.

Shan J.

5July 2021

Pick up and drop off were smooth and friendly. Ford Transit was clean and ran flawlessly. Highly recommend.