What is the cancellation policy?

Effective February 2, 2026 

This policy applies when a Guest cancels a confirmed booking. If a Host cancels a booking, the Guest receives a full refund of all amounts paid.

Grace Period for Full Refunds

Before your booking request is accepted by a Host, you may withdraw for a full refund. Once your booking is confirmed, you may cancel for a full refund within:

• 24 hours of booking confirmation if departure is 7 or more days away, OR
• 1 hour of booking confirmation if departure is fewer than 7 days away

Military Service: U.S. military service members are eligible for a full refund if their cancellation is due to the service member or an immediate family member entering active military duty. 

Host-Selected Cancellation Policy

Hosts select one of three standardized cancellation policies. The selected policy determines the refund amount for the rental amount when cancellations occur outside the grace period.

Flexible Policy

• Cancel more than 30 days before departure: Full refund of the rental amount
• Cancel 30 days or fewer before departure: 50% refund of the rental amount (Guest is responsible for 50%)

Moderate Policy

• Cancel more than 30 days before departure: Full refund of the rental amount
• Cancel between 8 and 30 days before departure:
  • 50% refund of the rental amount (Guest is responsible for 50%)
• Cancel 7 days or fewer before departure:
  • No refund of the rental amount (Guest is responsible for 100%)

Strict Policy

• Cancel more than 30 days before departure: Full refund of the rental amount
• Cancel 30 days or fewer before departure: No refund of the rental amount (Guest is responsible for 100%)

What’s Always Refundable

The following charges are 100% refundable regardless of when you cancel:

• Add-ons ( chairs, bikes, and other extras)
• Delivery fees
• Prep fees
• Protection packages
• Interior Damage Protection
• Security Deposit Waiver
• Roadside Assistance
• Taxes associated with the above items

What’s Conditionally Refundable

• Trip Protection (travel insurance): Refundable only if cancelled within 10 days of purchase, or if the Host cancels the booking

What’s Never Refundable

• Service fees and their associated taxes are non-refundable in all circumstances

Understanding Refunds and Costs

Your total booking cost includes several components, each with different refund rules:

What You’re Paying For

Rental Amount: The base cost of the rental, calculated as the nightly rate multiplied by the number of nights.  Refundability of the rental amount depends on the Host’s selected cancellation policy and when you cancel. 

Add-ons: Optional extras or services provided by the Host such as generators, chairs, bikes, and other equipment. Plus any fees set by the Host for prep, delivery, mileage & generator usage, cleaning, or dumping. 

Protection Package: Required excess collision and liability coverage for all rentals. May include a Young Driver Surcharge for drivers under 25 years of age. 

Optional Coverage: Trip Protection, Interior Damage Protection, Security Deposit Waiver, and standalone Roadside Assistance (not included in your Protection Package). 

Service Fee: Supports Outdoorsy’s platform operations and provides Guests with access to 24/7 customer support. 

Taxes: Applied to applicable charges based on local and state requirements. Taxes are refunded in proportion to their associated charges. If an item is refunded, its taxes are refunded. If an item is non-refundable, its taxes are non-refundable.

Payment Terms

For bookings made more than 30 days before departure:

• 50% of the rental amount is due at booking
• Remaining 50% is due 30 days before departure

If you cancel after booking but have not yet paid the full rental amount, you remain responsible for any amounts owed according to the applicable cancellation policy.

Special Circumstances

Disputes and Discretion: Outdoorsy reserves the right to exercise sole and absolute discretion in determining cancellation refund amounts and resolving disputes. Guests or Hosts with unique or extenuating circumstances must notify Outdoorsy within 24 hours of the issue arising.

For questions about cancellations or to cancel a booking, contact our 24/7 support team.

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Effective for bookings created before February 2, 2026

Outdoorsy allows hosts to choose among three standardized cancellation policies (flexible, moderate, and strict) that we enforce to protect both hosts and guests. 

Flexible

When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

• Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

• If cancelled more than 5 days prior to the start date of the trip:
  • Refunded
    • 100% of the booking total, including tax
    • Anything paid toward the protection package, including tax
  • Not refunded
    • The service fee, including tax
• If cancelled less than 5 days prior to the start date of the trip:
  •  Refunded
    • 75% of the booking total, including tax
    • Anything paid toward the protection package, including tax
  • Not refunded
    • The service fee, including tax

Moderate

When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

• Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

• If cancelled more than 7 days prior to the start date of the trip:
  •  Refunded
    • 75% of the booking total, including tax
    • Anything paid toward the protection package, including tax
  • Not refunded
    • The service fee, including tax
• If cancelled less than 7 days prior to the start date of the trip:
  •  Refunded
    • 50% of the booking total, including tax
    • Anything paid toward the protection package, including tax
  • Not refunded
    • The service fee, including tax

Strict

When a guest makes a reservation with a departure date more than 14 days in advance, a 50% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

• Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.
• If cancelled more than 14 days prior to the start date of the trip:
  •  Refunded
    • 50% of the booking total, including tax
    • Anything paid toward the protection package, including tax
  • Not refunded
    • The service fee, including tax
• If cancelled less than 14 days prior to the start date of the trip:
  •  Refunded
    • Anything paid toward the protection package, including tax
  • Not refunded
    • The entire booking total, including tax
    • The service fee, including tax

Guests must agree to the host’s cancellation policy before booking.

What do terms like ‘booking total’ and ‘service fee’ refer to?

The total cost of a rental on Outdoorsy is broken down into three main components:

• Booking total: The direct cost of the rental itself, inclusive of the nightly rate x number of nights, plus any add-ons or fees charged by the host for services like mileage, cleaning, or dumping tanks.
• Service fee: Helps us keep the lights on and gives guests access to our 24 / 7 customer support team.
• Protection package: The bundle selected by the guest that can include things like collision and comprehensive coverages, which are active only when the vehicle is with the guest.

How does COVID-19 affect the Outdoorsy cancellation policy? 

We’re currently unable to adapt our policies around the pandemic. Though we made exceptions in March 2020, we’ve since returned to our original cancellation policies put in place for the protection of our valued guests and dedicated hosts.

Before booking a planned vacation or last-minute getaway, please examine the host’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.