Service Animal: A dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or mental disability.
Examples of tasks a service animal may perform include, but are not limited to:
At Outdoorsy we support the Federal ADA laws surrounding service animals and the crucial role they play to disabled Americans. Unless there’s a threat to health or safety we encourage you to support all renters with disabilities whenever possible. Service animals are not the same as pets and serve a specific function for their owner. Owners are expected to reasonably accommodate reservations where a service animal may be present, even if their listing rules state “no pets”.
No. While renters are not required to disclose the presence of a service animal before booking, we always encourage transparent communication to ensure a smooth experience for all.
No, owners cannot charge extra fees to renters with a service animal.
In the United States, renters are not required to provide documentation for a service animal and there is no legally recognized certification process for service animals. Where a renter indicates that he/she has a service animal, a host may ask:
Yes. The owner has the right to retain some or all of a renter’s security deposit to compensate for damage caused by the renter or service animal.
It’s important to be aware of the fact that a service animal plays an important role in your renter’s ability to travel. However, if operating your RV with a service animal would create a health or safety hazard to you or others (e.g. allergies and pets who are unable to share space with other animals due to a safety concern), we will not require you to accept the booking with the service animal. Please be clear and polite when communicating with renters about this. We suggest you include information regarding any allergies or any safety concerns regarding animals in your listing description in order to better inform potential renters.