290 reviews
(4.9)***Mollie P.
1.5October 2025
Disappointing experience. Customer service needs work. While the vehicle was nice, company needs to do a better job communicating with customer before and during pickup. Very hard to get anyone on the phone and all is done by email. During the walk through they do not do a good job making you aware of how to use features in vehicle such as CarPlay nor fridge. Our fridge didn’t work and I had to call customer support which is terrible service. You wait on hold and then an agent asks you all these admin questions they should already have… while you are just trying to enjoy your trip. I was notified at that point that I need to push inverter button as our fridge didn’t work unless plugged in. No one told me that. There is no hard copy users manual, only a video which takes about half an hour to watch and doesn’t answer all the questions. There were also other major issues.
Joanne’s answer
Hi Mollie,
John U.
5September 2025
The Solis van was perfect for the two of us. It took a while for us to get used to everything but then was fine.
3 Photos submitted by John U
David E.
4.5September 2025
Great!
John D.
5August 2025
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Ron B.
5July 2025
Outstanding service.
Dennis G.
4.5July 2025
Overall it was a good experience.
+Oleta V.
5July 2025
ACE RV always does an outstanding job when we rent from them. Our family rented their 25B Minnie Winnie and drove from Virginia through the southeast to Texas and New Mexico to visit national parks and relatives. As always, the vehicle performed excellently and kept us cool and comfortable in the summer heat. This is our fifth time using an AVE RV rental and the very few times we've needed road side assistance on one of our adventures, the customer service is immediate and excellent. Pick off and drop off was smooth as always. Thanks to Amina and the team for another great vacation!
Thomas R.
5July 2025
Have rented several times from AceRV, always receiving good RV units and service. This time I had trouble with a broken locker key, called after business hours, received a prompt response, and was able to pick up a replacement key on our way out of town the next morning. That type of service makes for very satisfied customers. Would not hesitate to recommend AceRV to other.
Charles M.
5July 2025
Great experience, in every aspect. Communications, service, and prices are the best that I've found.
Beverley M.
5June 2025
David N.
5June 2025
The RV we rented is in a great condition and the pick up/return process was easy. I intend to rent from here again.
Leslie G.
5May 2025
Great RV! We loved it! Pickup was easy, it was clean, comfortable, and a great trip!! Couldn’t say enough about their customer service, support, and care!
Mark M.
5May 2025
Rental process was easy. Staff very helpful. Highly recommend.
Catherine S.
5April 2025
The folks at ACE RV are awesome! We had a great experience. The RV was clean, check out and return was simple. I have been recommending Ace RV to everyone I know.
Hilmon W.
5January 2025
Easy pick up and return. Spotless RV.
Nicholas H.
5December 2024
This is our third year renting with Ace RV Rentals for our Thanksgiving / Friendsgiving celebration. As usual Ace was great to work with, offering spectacular service, knowledgeable staff, great RVs, and an overall outstanding experience. We're already planning to rent again for next year!!!
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