Reviews

791289 reviews

(0.0)

Tim J.

5.0May 2026

Rachel was a great guest. Super communicative and friendly!

JoeKrupa M.

5.0May 2026

We loved hosting Bobbi and his group. Such a kind person and a great renter to work with. We would love to have him again!

Briana R.

3.0May 2026

Brooke & her husband took good care of our vehicle and returned it clean & followed most of the items on our “pre return” checklist.

Trent S.

5.0May 2026

wonderful guests and the van looks clean!

John B.

5.0May 2026

Eamon and his partner were so polite and kind, and took great care of the van. I would happily have them back anytime!

James F.

5.0May 2026

Samantha was amazing to work with

Lacey B.

5.0May 2026

Great tenant!!

Danielle L.

5.0May 2026

Matt was honest and a great communicator!

Leiry D.

5.0May 2026

Savannah, Thomas and Penelope were great guests. They are very respectful, responsible and overall phenomenal. Would rent again anytime. Happy journey!

Edward A.

5.0May 2026

Fantastic renter

Alec L.

5.0May 2026

Shou and his group were awesome renters. Rv returned in great shape, would rent to them again or highly recommend.

Maggie T.

1.0May 2026

Well, he started off with us not even knowing if we were getting the rental. We kept being reassured four and five hours after the time it was supposed to be delivered and that was their time not the time they agreed to it was actually 7 1/2 hours after the time they actually agreed to to be delivered. It was extremely stressful embarrassing. We were sitting there. We paid more than we ever did to basically be slightly misled about the sizing of it. It says private space for the adults separate bunk room for kids. It is not a separate bunk room. It is a bunk in the same room at the parents. There was a water leak. it wasn’t clean I mean, I could go on and on. It’s not necessary. They did in fact refund part of the money but only for the $300 delivery fee because it wasn’t delivered correctly and I was surprised it even came nothing that was supposed to have actually been done which they had months to repair was done. It was a really bad experience all the way around we are owed one night for the inconvenience had the stress and the prep fee minimally. I run Airbnb‘s on the coast and had I done this to a client. They would be calm the entire weekend the fact that I have to write a bad review is stunning how they just refunded what was the basic prep fee delivery fee and one night it would not have come to this so I heavily hearted hope that nobody else has to go through this with this company. They had months to prepare for a very big thing.

Fireside’s answer

We appreciate your feedback and want to clarify the details of your reservation.* Delivery Timing: Your delivery was impacted by unexpected issues with the reservation immediately prior to yours, which required additional time on-site and caused a delay in the schedule. During high-volume periods, adjustments like this can occur to ensure each unit is properly handled before transport. Your unit was delivered and set up the same day so your reservation could proceed.
* Refund Request: In your communication, you requested the $300 delivery/setup fee “if not more.” We honored the full $300 refund immediately, as requested, which is documented.
* Listing & Approval: The unit’s layout and sleeping arrangements were accurately represented in the listing, including photos that were available and reviewed prior to booking.
* Water Concern: The issue involved an outdoor shower connection that became loose during transport. It was identified and corrected, and this unit has a consistent history of successful rentals.
* Services Provided: In addition to the $300 refund, we also:
* Provided a nightly rate adjustment
* Included a complimentary camper package ($75 value)
* Completed tank dump and fresh water refill ($106 value) at no charge
* Addressed items onsite so the reservation could continue as scheduled

11 Photos submitted by Maggie T

Eduardo F.

5.0May 2026

Great renter

Cody R.

5.0May 2026

The van was perfect! Would highly recommend.

Ronnie W.

5.0May 2026

Very easy going camper was clean and just as listed

Rachel C.

5.0May 2026

The whole experience was exceptional. A first time tow up to Northern Arizona for me was easy. The trailer was perfect for my nephew’s wedding in the forest and the hosts were great when I was running late to the return. Would definitely rent again!

5 Photos submitted by Rachel C