Reviews

94 reviews

(4.9)

Nathan G.

5October 2024

This was our first time camping in a trailer and we will absolutely do it again- Juan Carlos was the BEST! The trailer was clean, comfortable and we couldn't believe how well it kept sound out- we all slept great! I would 10/10 recommend renting a trailer/RV from Juan Carlos- his communication and helpfulness was everything and his guidance and suggestions made our trip better than it would have been had we rented elsewhere. If you are camping with out hookups- ABSOLUTELY add on the generator, and regardless of hook-ups, add on the Blackstone- we may even buy a Blackstone after this trip because it was so awesome to cook on. We will 100% rent from Juan Carlos again. Highly recommended!

Kimberly C.

5September 2024

Juan Carlos was a wonderful host! Very detailed, quick to respond, friendly and informative. The RV was immaculate and he was punctual on the delivery. He had everything set up for us when we arrived and explained how to operate everything. We had an amazing time and we will definitely rent from him again in the future.

2 Photos submitted by Kimberly C.

Linda D.

5August 2024

Juan Carlos was excellent. He communicated immediately and helped me with the booking process. Delivered the trailer on time and covered everything with me. He was an excellent host highly recommend him if you’re looking for your next camping experience

David F.

5August 2024

Great experience. Juan was very helpful and professional. My first time renting an RV and he made it easy. He was also available immediately as I had another cancel on me earlier.

Ralph R.

5August 2024

Weekend trip to Ocean Dunes was a success thanks to this RV. Juan Carlos was an amazing host! He went above and beyond. Drop off was a breeze. On one day, it got really windy which caused the sand around the jacks to blow away, causing them to fall over. Juan Carlos was out on the dunes in less the 30 minutes, putting them back up. A second time the following day, the microwave became inoperable and again, Juan Carlos was back out on the dunes in less than 30 mins delivering a microwave even after I told him there was no need (since I felt bad that it was late, approx 11pm). And then proceeded to refill the fresh water tank while he was there. Both of my “issues” were out of Juan Carlos’ control but he fixed them almost immediately which is the most I’ve ever gotten from any host. The RV was clean, well stocked, easy to use, and 8 adults slept comfortably. Pick up was a breeze. Great experience! Will definitely rent this RV again!

1 Photo submitted by Ralph R.

Susie A.

5August 2024

We had such a good time using this RV from Juan Carlos and this was our first time using an RV from tents. He explained everything we needed to know upon drop off. We were so confident about any issues that we were able to help others at our campsite with there issues. He is very friendly and knowledgeable. We will definitely go with Juan for our next adventure!!

Jaime L.

5August 2024

Claudia H.

5July 2024

Juan Carlos was helpful, communicative, and easy to work with. The trailer was just as advertised and worked perfectly for our family.

Thuy-Ann L.

5July 2024

Great experience working with Juan and the Heritage Trailer. It was perfect for our family at Oceano Dunes and it met all our needs! Juan was extremely helpful as it was our first time RV camping at the dunes and made sure we had everything we needed for an enjoyable weekend. Juan went above and beyond to help us and Definitely recommend renting from Juan.

Phillip L.

5July 2024

This was first time renting a RV. Juan made everything easy for my family to enjoy our camping trip. Juan was an excellent host. Provided all the information I needed before and during the trip. The RV had every time we needed to enjoy our camping trip. If you had any questions about the RV, Juan would respond back asap. I would definitely refer Juan to anyone that is interested in renting a RV.

1 Photo submitted by Phillip L.

Julie K.

1July 2024

Beware: Quoted price is far from actual paid. Better off going with more reputable groups, even if at a higher quoted price.
I am a firm believer that in any business transaction, the beginning is equally important to how the deal is closed. I had a wonderful time on my trip, but the way Juan ended it left a sour taste in my mouth, actually in a very foul mood. Of course, he was very quick to respond to inquiries before the rental commitment, but when the deal is closing? Nothing. No response, at all. Just a quick "Here is a charge for this," and no response.Juan and his wife seemed like lovely, hard-working people. We had a nice conversation, I thought, when they picked up the RV. During the convo, I asked them how the security deposit will work. Do they anticipate additional charges. Please check out how I cleaned everything up. They responded that it was not enough time to go through everything and assess; so I let it go. Then, I got a text on my drive home that I would be charged an ADDITIONAL $100 for the outdoor, cheap, overused, dirty straw mat they provided (NOT THE ONE in the picture for this rental - the pictured one is MUCH nicer, and there are two mats, it appears). I texted to ask why the charge was so much. The mat was all worn - and we simply did not mention it because my husband wasn't sure if that was the condition upon receipt of the mat, or the birds picked at it. I did note that there will little, brittle straw flakes on the sand. As background, the mat is advertised for use in front of the entrance, to be used with the table they provide. The one they brought me was a cheap, dirty $15-20 mat that had MUCH use (you know the kind of thin mat you would fold, not the thick outdoor ones that roll) - so we used it at the bottom of our tent to provide a layer against the sand. Pieces of the now brittle straw fell off, (because it was old! We've all had these mats before - they simply do not last - again, it is not the one pictured on the listing). Total loss of good faith. Total loss of my trust, future business, and recs to my friends. Hope the $100 was worth it for you.More info: I had a conversation before the rental contract. I said we are a family of 6. Juan said that though the RV is listed as for four, there should be enough room for all of us; he asked if the kids were young. I said, "No, I have 4 teenage boys." He said it would be tight, but enough. Then I asked if we needed a generator. He said Yes. Charge. (I ended up NOT NEEDING IT - maybe 20-30 minutes a day max to charge a computer and warm up water for coffee - could have just brought my battery pack). Finally, I told him that we would be going to Jalama BEACH (there's a reason this is capitalized), and I asked if he is willing. All yes. I paid the delivery fee. Then the night before he said instead of the promised 3:00, he would be there between 4-5 (I said okay... though I know now that if this were my problem, I would have been charged for the inconvenience). I was more gracious though, and said that is fine.Background: Though I have had 100% fantastic experiences with multiple Airbnb and Vrbo rentals, this is my first RV experience - I let him know this, he said "Don't worry. I want you to have a great time." He offered to go off the platform and give me a better rate - but of course, this made me leery and feeling unprotected, so I respectfully declined. Anyways, he arrived with the RV. There was no way my boys could sleep in it. Thankfully, just in case this happened, I brought our tent and two sleeping bags. (Forgot the tarp, so used the cheap mat instead to offer my boys a layer against the sand, under the tent). He also told me I had to clean up the RV or there would be an additional charge (I always left my rentals clean, but afraid of yet an additional charge, I made sure I EVEN cleaned the floors and the stove!) Told me I should have told him it was at a beach (um...is that not assumed when I paid for the delivery fee to Jalama BEACH?) - so there would be an additional charge. All this ended up being $150 more added to my original amount paid for the three nights. Okay, fine, so I agreed. We were dry camping, and he told me there is a dumping fee, I knew this so that was okay...and he assured me that there is enough water for a few showers, dishwashing, and bathroom use, just to turn the water off if not actively using; and if I let the fresh water go to empty, there will be a $750 charge to fix the water pump. You better believe that this newbie was freaked out about this, so we DID NOT use the shower. My family was only responsible for one dinner and one breakfast (we were there with multiple families), so I washed the pots from this (all ingredients were prewashed); I did not let my boys use the bathroom (only for middle of the night pee breaks and for teeth brushing in the morning) - still the water ran out. So glad I did not take his advice and take a shower. Can you imagine?Anyways - I paid the quoted price. When he picked up, I asked if he could cut me some slack on the generator fee I paid in the quote because the RV battery was enough for my needs. He laughed it off...but I understood that he wouldn't. He even said that is why I should have gone off the Outdoorsy platform and paid him cash instead. Ok, whatever. Then the mat thing? RIDICULOUS! So, on my $1000 security deposit, he took an additional $250. For the 3 nights, I had to pay the amount I was trying to save on by going with him in the first place. For this amount? I could have gotten a better, bigger, newer RV. I was trying to stay $1,000 or below on the rental - so I didn't go with the other places...trust me, I am totally regretting that now. I should have just paid more from the get go not to have this sub par experience. How ironic that for the better ones I would have paid less... after all these unbelievable charges.

Juan Carlos’s answer

It's very sad to think that there really are people like this one, she knows that she received quality service but because she is SELFISH, MANIPULATING, SELF CENTERED LIAR, she can't see the truth, and thinks that the world revolves around her. At the time of booking the RV she left out a few fees and when I mentioned them to her she ask fir so many discounts it was unbelievable,!! On that moment when she noticed that I was NOT going to give in she started acting completely MANIPULATIVE DIMANDING asking for the discounts and when she didn't get her way this review come in ( I believe this is her way if life, MANIPULATING and DEMANDING. A TYPICAL CASE OF KAREN)
I want all my future clients to know the truth, she received the best customer service my close to 100 review back me up!! Question: why would I change my way of serving for this person? SHE'S JUST TRYING TO HURT MY BUSINESS! I really hope that you guys can see through the words of this person, the way thas she is expressing herself is not with the intention of warning you of a bad service it's more like she wants to hurt my business, only because she didn't get all the discounts that she seemed she was due, she is looking at me like HOW DARE YOU, NO ONE DOES THIS TO ME, I ALWAYS GET MY WAY. So the way that she is to trying to get back at me is by publishing a bad review.
She knows that she received TOP QUALITY SERVICE. With the type of review she is giving it's obvious that she's a deceitful person.
FUTURE CLIENT I WOULD LIKE TO LET YOU KNOW THAT I AM A PROFESSIONAL WITH CLOSE TO 100 5 STAR REVIEWS, IM GONNA LET MY WORK AND ALL MY OTHER CLIENTS SPEAK FOR ME AND MY SERVICE, IF YOU ARE READING THIS REVIEW AND WILLING TO GIVE ME AN OPPORTUNITY I'M HERE FOR YOU, SHE IS NOT GOING TO BRING ME DOWN.
AS FOR YOU JULIE,
I FOR GIVE YOU.
BECAUSE YOU KNOW WHAT YOU ARE DOING IS WRONG, CHANGE YOUR WAYS, LIFE IS MUCH BETTER WHEN YOU'RE NICE TO PEOPLE, STOP BEING A MANIPULATIVE SELF CENTERED PERSON.

Erica V.

5July 2024

Juan was very accommodating and quick to respond. RV is nice and clean and was equipped with all the things needed to make our family trip a great experience. Would rent from again!

Kerwin Z.

5June 2024

Juan Carlos made our vacation very memorable and great. His service was the best ... I recommend his business services to anyone who is looking to rent an Rv for your next vacation. Blessings :)

3 Photos submitted by Kerwin Z.

Jose A.

5June 2024

Everthing was great. The owner was great my family and I had I great time. We will definitely do it again

Kevin N.

5June 2024

Juan was an amazing Host. He was very tentative to our questions from the very beginning. He made sure our families trip was a memorable one but providing us with a beautiful clean trailer. I would recommend this host to anyone that wants to have a great time without worrying about the rental experience.

Nick P.

5June 2024

One was a great host. Break communication and on time. The trailer was in great condition. I would rent again..