Reviews

791811 reviews

(0.0)

Elise N.

1.0May 2026

I booked the "Laverne" back in February. I got a message from the hosts letting me know that the side curtain airbags had been singed in a grease fire, that they might not be working, and needed to be replaced. They were still renting the van regardless, and asked me to sign an airbag waiver, which I was not comfortable with. I brushed it off, was friendly and flexible, and agreed to switch to another van in their fleet ("Shirley") even though I was disappointed. Looking back, it's a red flag to me that they're still renting out a vehicle whose airbags are compromised and asking people to sign waivers outside of the Outdoorsy platform.They had listed the check in time on Outdoorsy as 11 AM. When I went to review all the details for van check in, I noticed Bri listed the check in time as two hours later at 1 PM in her message. I asked her about it, and she said the van would be ready at 11:40 at the earliest, and I didn't get the go-ahead that everything was ready until after 12 PM. This was inconvenient for us, as we had to pay for multiple Lyft rides to and from our Airbnb. Again, I just rolled with it and was flexible and friendly. They charge people for both early check in and late check out, but did not offer us anything for the discrepancy.When we got to the van the check in went fairly smoothly, although the state of the van was different from the photos. They clearly put a lot of work and attention to detail when they first got these vans, but unfortunately ours hadn't been maintained. The very cool and fancy fridge / freezer listed was instead a missing cabinet drawer and replaced by a dorm-ready mini fridge without a freezer. Things were scratched and dented, there was a big circle of gluey residue on the dash from the last phone mount. There was duct tape on a couple things, including the fan and one of the lights outside. We decided to pick our battles and make the best of it. It was a birthday trip I'd been looking forward to for a long time.Only a handful of hours after check in, we tried to lay down and use the combo vent fan above the bed. We have the exact same one / remote in our van at home, and are familiar with how to use it. The air wouldn't blow in. It only functions as a ventilation system to, for example, vent air out if you're cooking in the van, which isn't allowed anyway. It doesn't blow air on you, and without it the van honestly isn't habitable in this very hot and humid climate. Even after dark, we couldn't be in the van for more than a few minutes unless we were driving around with the A/C on.- She made herself out to be going above and beyond for "contacting Outdoorsy on my behalf" when we first had to switch Laverne for Shirley, as though I was causing the need for coordination.
- She kept saying the fan was functioning, which was super frustrating to me. It was not, in the most important way, which is why Connor apologized. Her argument was that the listing didn't specify airflow direction... give me a break. It had duct tape on it for goodness sake.
- She blamed the other discrepancies on Outdoorsy platform updates.
- She tried to justify the important things that weren't in line with "extras" she put in the van that weren't in the listing, like playing cards and toilet paper.
- When we let her know we were bringing back the van per Outdoorsy's instructions, she gave a rude response of "that's totally your prerogative." I responded by saying "Just trying to keep you informed hun. We're really trying to stay value aligned even though things didn't work out." No reply.

8 Photos submitted by Elise N

Ryan C.

5.0May 2026

The team was very responsive via phone and text and made pickup and drop off very easy. The RV was clean and functional when picked up and the walk-through was thorough but also not overly time consuming. There were very flexible with both pickup and drop off times which worked for my tight schedule on those day. I would recommend renting with them and would feel confident in any of the option they have for rent.

Janet’s answer

Thanks so much Ryan - we are so glad you liked the Alante as well as the rental experience. We appreciate how well you took care of the RV and we hope to see you again when you're ready to hit the road!

Cory D.

5.0May 2026

The owners truly thought of everything. The RV was completely set up and ready when we arrived, including a huge outdoor rug — and if you know camping, you know that’s an absolute luxury. They provided comfortable rocking chairs and even had tiki torches set up for us to enjoy at night, which made the whole experience feel extra relaxing and welcoming.

Joshua M.

5.0May 2026

Great renters

Joel W.

5.0May 2026

Great to work with

Patricia K.

5.0May 2026

We loved the camper van it was exactly what we wanted. Savio was a great host explaining everything clearly and available when we got stuck,our fault not the vans.
We had a great time exploring remembering why we loved camping but this time warm and comfy all the way.
The camper drove like a dream.
Thanks for making it a memorable trip.

Joel E.

5.0May 2026

GreatPeople

Huntington C.

5.0May 2026

Lark and Mark were excellent guests who we'd be happy to host again! They were thoughtful and treated the van with such care. They were honest when a problem arose and were adaptable. Lark could rent a van or rv from a fellow host and we would feel confident putting our names behind that. Thank you to Lark and Mark for being such example guests!!

Shannon H.

5.0May 2026

It was very clean with everything that we needed. They had so much ready for us we overpacked lol. They were very friendly and very thorough.

Kara F.

5.0May 2026

Nick and his family were wonderful renters! They took great care of our RV, were very accommodating, and communication throughout the rental was excellent. We would absolutely rent to them again and highly recommend them to other hosts!

Eric S.

5.0May 2026

The camper was in great shape and clean.

Yuki B.

5.0May 2026

Great renter, communication was great; hope to have them back in the future.

Byron B.

5.0May 2026

Donn was great! Thanks Donn!

Mark M.

5.0May 2026

We had a great experience with Josh's camper. He was a great host and very responsive. The drop-off and pick-up process was seamless as a first time renter.

Rebecca S.

5.0May 2026

Oliver and his crew were great guests. Respectful of the rig and followed all guidelines. Would happily host again! 😄

Christian R.

5.0May 2026

Todd - was great communicator, safe RV hauler and an outstanding guest !