3 reviews

(3)

Daming Y.

3April 2022

"The renter's plan was to depart in the early morning at 1 or 2AM. Instead
of booking one more night and picking up the day before, the renter asked
to pick up at 12AM on the departure day, which I mistook for 12PM since the
scheduled pickup time was 3PM. When I realized that, I tried to hand
the unit over as early as possible and the renter picked it up at 8AM, 7
hours ahead of the scheduled time. It was a 2,300 mile trip and with about
300 miles left on the trip, the renter reported that the unit shook when
driving above 60 mph and asked for compensation. I was a new owner and
contacted Outdoorsy how to handle the situation. It took some time and when
I tried to find a mobile repair crew, it was late Sunday afternoon and
nobody was available. Since the unit was still driveable, I asked the
renter to drive at a slower speed. The unit was returned at 7AM the next
morning, some 20 hours past the scheduled return time. In total, I offered
the renter some 27 extra hours for free."