3 reviews
(3)Daming Y.
3April 2022
"The renter's plan was to depart in the early morning at 1 or 2AM. Instead
of booking one more night and picking up the day before, the renter asked
to pick up at 12AM on the departure day, which I mistook for 12PM since the
scheduled pickup time was 3PM. When I realized that, I tried to hand
the unit over as early as possible and the renter picked it up at 8AM, 7
hours ahead of the scheduled time. It was a 2,300 mile trip and with about
300 miles left on the trip, the renter reported that the unit shook when
driving above 60 mph and asked for compensation. I was a new owner and
contacted Outdoorsy how to handle the situation. It took some time and when
I tried to find a mobile repair crew, it was late Sunday afternoon and
nobody was available. Since the unit was still driveable, I asked the
renter to drive at a slower speed. The unit was returned at 7AM the next
morning, some 20 hours past the scheduled return time. In total, I offered
the renter some 27 extra hours for free."
of booking one more night and picking up the day before, the renter asked
to pick up at 12AM on the departure day, which I mistook for 12PM since the
scheduled pickup time was 3PM. When I realized that, I tried to hand
the unit over as early as possible and the renter picked it up at 8AM, 7
hours ahead of the scheduled time. It was a 2,300 mile trip and with about
300 miles left on the trip, the renter reported that the unit shook when
driving above 60 mph and asked for compensation. I was a new owner and
contacted Outdoorsy how to handle the situation. It took some time and when
I tried to find a mobile repair crew, it was late Sunday afternoon and
nobody was available. Since the unit was still driveable, I asked the
renter to drive at a slower speed. The unit was returned at 7AM the next
morning, some 20 hours past the scheduled return time. In total, I offered
the renter some 27 extra hours for free."