41 reviews
(4.4)Outdoorsy
0December 2023
The Host canceled the booking 3 days before departure. This is an automated posting.
Sarah C.
5October 2023
We had a blast with our first RV trip and the RV was easy to drive and very comfortable! We had everything we needed in the kitchen and in the whole RV! Christy was very easy to communicate with and provided a great walk through! I would definitely recommend!
2 Photos submitted by Sarah C
Jacob C.
5September 2023
Overall great trip! Christy was very responsive and super nice! Very helpful when a question arose! Would definitely book with them again.
Outdoorsy
0November 2022
The Host canceled the booking 0 days before departure. This is an automated posting.
John K.
3November 2022
My experience with outdoorsey and the delivery agent were Fantastic. However, my experience with the owner is less than great. She was not easy to contact after booking, she bait and switched me on units. I reserved one, and they made ready another unit that was shorter, and not what I booked. When I contacted her through the site the day before and she immediately sent a note to cancel the reservation, still no explanation or apology. As a business person she is horrible. I would not rent from Christy Vail again. She is difficult to deal with and sent out a tired unit. We made it work because I had no choice at 5 pm the day before we were to leave. Headlight out, engine light came on 2x, registration out of date, generator quit working, driver side exterior mirror broken and taped together(couldn’t see anything). DONT RENT FROM CHRISTY VAIL
Erin E.
3June 2022
We really enjoy taking RV’s to new places around Texas, and as great and easy an RV is with kids there were a few items to note with this one.
We were told we could pick up the RV at 12:30, but did not start the walk-through until just after 2:00. Upon the walk-through, we were informed that the awning did not work, which we accepted as some things break and the RV’s need to get back out for the next people.
Upon returning home and starting to load up, we noticed stains throughout the RV and on the linens, along with wear and tear. We understand the RV gets used, but I would not consider this “hospital-grade cleaner.”
Once we got on the road, the check engine light came on and I immediately messaged the owner. The response was that it was the O2 sensor for gas, however, the light has never gone off, so I don’t believe that it’s just the sensor. Once on I-10, part of the rubber from the top of the RV came loose and started flapping all over. We pulled over and were able to get it in place, but it was obvious it had a clean cut and that it was just being put back in place for an easy fix and it would likely happen again to the next person.
Once arriving at the campsite, we really started to notice the items that were claimed to be amenities on the RV listing that was not actually there. These items include; an outdoor shower, solar, wifi, backup camera and washer and dryer. In addition to those amenities that claim to be included, there were also items listed in the write-up that were not in the RV, that included “plenty of storage, utensils and kitchen items available” and “other appliances”
The oven did not work at all. No matter how much we tried. The fridge never got cool enough to keep meat, milk and cheeses cold enough to maintain a sanitary environment. The freezer got cold enough to keep ice frozen but the fridge did not get “cool” the entire trip.
Lastly, when trying to come home, the inside AC would not turn on. After messaging the owner, it was a fuse for the AC, but I don’t think that is something we should have to be dealing with on an RV rental.
We were told we could pick up the RV at 12:30, but did not start the walk-through until just after 2:00. Upon the walk-through, we were informed that the awning did not work, which we accepted as some things break and the RV’s need to get back out for the next people.
Upon returning home and starting to load up, we noticed stains throughout the RV and on the linens, along with wear and tear. We understand the RV gets used, but I would not consider this “hospital-grade cleaner.”
Once we got on the road, the check engine light came on and I immediately messaged the owner. The response was that it was the O2 sensor for gas, however, the light has never gone off, so I don’t believe that it’s just the sensor. Once on I-10, part of the rubber from the top of the RV came loose and started flapping all over. We pulled over and were able to get it in place, but it was obvious it had a clean cut and that it was just being put back in place for an easy fix and it would likely happen again to the next person.
Once arriving at the campsite, we really started to notice the items that were claimed to be amenities on the RV listing that was not actually there. These items include; an outdoor shower, solar, wifi, backup camera and washer and dryer. In addition to those amenities that claim to be included, there were also items listed in the write-up that were not in the RV, that included “plenty of storage, utensils and kitchen items available” and “other appliances”
The oven did not work at all. No matter how much we tried. The fridge never got cool enough to keep meat, milk and cheeses cold enough to maintain a sanitary environment. The freezer got cold enough to keep ice frozen but the fridge did not get “cool” the entire trip.
Lastly, when trying to come home, the inside AC would not turn on. After messaging the owner, it was a fuse for the AC, but I don’t think that is something we should have to be dealing with on an RV rental.
Christy V.
3June 2022
The RV wasn’t ready for pick up. We didn’t leave for 3 hours after arriving. They said they were putting on new tires, fixing and repairing the awning and cleaning out sand.
Makeda S.
5March 2022
Clean, smooth ride for a short family trip
Frank G.
2November 2021
A week in this RV was definitely an experience… not horrible, but I don’t think I’d do it again. The pick-up process was long and tedious, but they did a great job documenting the condition of the vehicle before we drove away with it. There were many, many things listed on the pre-rental damage sheet. The photos on this listing were obviously taken when the RV was brand new. It doesn’t look like that now. So when you're checking out the listing photos, keep in mind that what you’re looking at has been used exclusively as a rental for several years and it definitely shows. We had to replace a headlight first night because it was burned out, the driver side seatbelt is 100% useless, worn out & ill-fitting slipcovers are attempting to hide the shredded foam captain’s seats, the bedroom door doesn’t close, the pillows were really old and flat, the shower door literally fell off while I was inside, the fridge was dirty, the front shocks are way beyond needing replacement, the windows rattle open while driving because some locks don’t work, the bowls & mugs in the kitchen had been used but not washed, and the walls in the toilet room are decorated with what I can only imagine is urine spray. Now that I’m sitting here going over it in my mind, it really was disgusting but at the time I was just trying to make the best of the situation, so I cleaned it as best as I could and we hit the road. Despite all the nastiness and inconveniences, the motorhome DID do what we needed it to do. We drove halfway across the country and back safely, with no major issues. Driving it was surprisingly easy to do, even as someone without any experience handling anything larger than an suv. However, I’d suggest that you ask them not to fill the water tank all the way if it’s not an absolute necessity to get to your destination because that added weight does affect how the drive handles. We slept two adults, two teenagers, three dogs and a parrot inside this RV and I’m still amazed that we weren’t on top of each other. It is VERY roomy when it’s opened up and all the sleeping spaces are converted. The linens and towels provided were clean and fresh, but I still opted to bring my own. The hook-ups are scattered all over the exterior of the RV and I found it to be very confusing; so did our RV park host, who has hooked up hundreds of RVs. I’d personally point you towards a different vehicle than this particular one. I feel like you can stay in something MUCH nicer for the cost of this rental. $260/day is robbery. I expect a certain level of cleanliness and luxury if I’m paying a high premium for something like this and unfortunately it just failed to deliver on those expectations.
6 Photos submitted by Frank G
Estela P.
5October 2021
Joey T.
1August 2021
It was doomed from the beginning. When we arrived to pick up RV the manager looked lost as if why are we here. I told him we are scheduled to pick today. With a confused look he tells me oh we didnt expect you til tomorrow. So we ge to the RV and the LCD on the back up camera is cracked and the radio doesn't even work. I had been in contact with owner but no response. I realize after she got all of my payment she was really hard to contact. I told her before as a first time RV renter I had alot of questions but she was no help after getting paid fully. Before the booking it was quick responses. Anyhow we are on a schedule to the next campsite so we couldn't afford to be delayed so I decided ill just have to have a spotter when I back up so we moved on. By the way the introduction was quick and short and if I did have questions it was cut short with let me finish and I'll get to that so very rude. An hour into our trip the ac in the camper side shuts off. We didnt even make it to our first campsite schedule in Biloxi. We had to stop everytime ac shuts off and flip the breaker back on the first few times. We did not make it to our destination first night. We were seriously thinking of just turning back home but we decided to keep going. Owner would have a technician meet us next day. Second day we make it to our destination at gulf shores late since we had to stop everytime the ac shut off. It would shut off basically every hour. Technician meets us there but couldn't exactly tell us the exact issue thats causing it. The whole trip we did not use any appliances or tvs since we were worried that it would cut off AC. Im determined to make it to SC to visit my dad that I havent seen in 4 yrs so we kept on. Owner tells me there will be no other option since I denied repairs from the tech who I asked specifically if he fixed the outlets would it fix the AC issues and he said NO but ill have an option to use those plugs but I didnt want to waste anymore time if it wouldnt fix the AC issue. We never used those plugs the whole trip anyway. I let the owner know that I would be in SC for 4 days so I would have more time to spend with tech since those nights at campsites were schedule for 1 night only. Knowing the issues we were having the owner never responded to my text messages til I got back home to Houston unbelievable! The whole way up to SC and back to Houston the AC shut off almost every hour or two. We had elderly couple as well as 3 kids staying in the camper and the owner knew that. The only good thing is the engine side of the RV got us there safely and back and that is what earn this a 1 star rating! HELL NO I would not let anyone go thru what I went thru so I would not rent again from this owner! I feel like she did not care about the people that she rented this beat up RV or she would of responded to us about AC issues in the middle of a freaking summer. Oh by the way the 3 smart Samsung tvs were no where to be found as she posted. My kids were looking forward to connecting their phone and watching TV in the outdoors so they were sorely disappointed that they had NONE. The tvs were some off brand and definitely were not smart.
Ed M.
5August 2021
Christy was great, the R.V. had everything we needed. We didn't even have to connect to an R.V. park. We came back with half tank of water. Quick showers but everything was great. First timer... So it went great. Just be careful on the turns where the door to the rv is, you can easily hit something.
Scott H.
5August 2021
This was a great first experience renting a RV! We traveled from south of Houston, TX to South Fork, CO and camped for a week. Christy was very responsive and everything was as advertised!
Victor H.
5July 2021
Outdoorsy
0June 2021
The Host canceled the booking 2 days before departure. This is an automated posting.
Jai P.
5April 2021