The owners had left the country and we were unable to contact them despite repeated emails as well as reaching out to Outdoorsy, who tried to help without success. In fact, on the day we arrived, fortunately a roommate was home and told us the owners were in Ukraine. She was able to connect us through Facebook Messenger but then owners still didn’t text back answers to our questions.
As mentioned in an earlier review, the pre-communication is very hands off. The RV is co-owned by friends but only V was responsive to my calls, Natalia didn’t even respond to a group text message thread with all of us. I didn’t meet with anyone to pick up the RV to get a run down of what actually works and what doesn’t, just picked up the car and keys were inside. It was never communicated the awning was broken and obviously the owners don’t have the motivation to fix it. When we arrived to our campsite, the gauges did not read. Thankfully V helped to inform me that the breaker box and fuses get lose in transit and the fuse/breaker box need to be pushed back in forcefully. Everything worked after that, water pump included. The DVD player also did not work, and having lots of experience with A/V, nothing I tried worked. All in all, I did not get the impression the owners care about their RV or to fix the known problems including the communication process. I do not recommend this RV for families looking for a positive experience from beginning to end.
1 Photo submitted by Christopher H.
My pre-trip communication with the owners (collectively named VYN) was pretty good, but from the time I picked up the RV, used it, returned it, and up until now I have received zero communication from VYN. I thought the pick-up process would be in person, but all I received was a message through the app saying the keys were in the driver's seat and that I could contact Y at a given phone number if I had questions. We tried calling Y and left messages, but never received a return call. The awning was damaged and unusable (screws loose and held together by a wire) when we picked up the vehicle, and then we had issues with the vehicle's A/C (worked intermittently), the water pump (no running water), and the LED panel that indicates various tank levels (inconsistent readings). We tried reaching out to VYN for guidance, but ended up relying on fellow RV'ers in our campground to help us troubleshoot the issues. It might have been a an okay experience if the owners had simply been in communication with us, but it seems they have disappeared into thin air. We are working with the Outdoorsy Resolution team to request a partial refund. I'll update this review if that works out well.
3 Photos submitted by Rebecca G.
We’ve never rented before renting this RV. One of the owners walked us through the whole process. They were extra generous. They responded to every question we had! They were kind and helpful. The RV had almost everything we needed. This is a great deal! We had an amazing trip thanks to these renters. Our e-bikes fit in the under storage too! We highly recommend renting their vehicles and working with them!
1 Photo submitted by Stacey P.
Thank you Natalie for letting us rent your RV for Memorial Holiday weekend. Family had a blast! RV was clean, drove well. I definitely recommend renting an RV from VYN if you want a stress free trip. Thank you again!
The whole experience was wonderfully smooth, communicative and friendly! My partner and I received a thorough tour and explanation for operating the RV (it was our first time) and the owners were super quick to respond with any minor issues we had questions about. The RV itself ran great and was clean and comfy! The black water sensor is off and always reads full even when empty FYI. Would definitely rent again. Thanks for a great experience!
Great trip. Highly recommend. Very nice RV, easy to drive, comfortable sleeping compartments. Everything worked as described. Great communication before, during, and after our trip.
Thank you for such heart-warming words! It was a pleasure to work/communicate with you, and we are hoping to see you again soon.
Vyn is extremely responsive and a very reasonable genuine person. He maintained constant communication and dealt with a mechanical issue we had on the trip with a lot of empathy. He was kind enough to both drop and pick up the RV.
Very well maintained and clean RV. Owner was very accommodative. Clear communications. I would definitely recommend this RV for your next trip.
1 Photo submitted by Priyank J.